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Privacy Policy

Effective Date: March 1, 2024

1. Introduction

At Amigo Drinks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Purchase history and product preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send promotional emails and newsletters (with consent)
• Improve our products and services
• Analyze website usage and performance
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with business operations
• Payment processors for transaction processing
• Shipping companies for order fulfillment
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability
• Lodge complaints with supervisory authorities

7. Cookies Policy

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

8. Contact Us

For privacy-related questions or concerns, contact us at:

Email: privacy@amigodrinks.com
Phone: 1-800-AMIGO-DRINKS
Address: 123 Energy Boulevard, Innovation District, Energy City, EC 12345

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Terms & Conditions

Effective Date: March 1, 2024

1. Acceptance of Terms

By accessing and using the Amigo Drinks website and services, you accept and agree to be bound by the terms and provision of this agreement.

2. Use of Website

You may use our website for lawful purposes only. You agree not to use the site:

• In any way that violates applicable laws or regulations
• To transmit harmful, offensive, or inappropriate content
• To interfere with or disrupt the website's functionality
• To attempt unauthorized access to our systems

3. Product Information and Availability

• We strive to provide accurate product information but cannot guarantee complete accuracy
• Product availability is subject to change without notice
• Prices are subject to change and may vary by location
• We reserve the right to limit quantities and refuse service

4. Orders and Payment

• All orders are subject to acceptance and availability
• Payment must be received before order processing
• We accept major credit cards and approved payment methods
• You are responsible for providing accurate billing information

5. Shipping and Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Additional charges may apply for expedited shipping
• International shipping may be subject to customs duties

6. Returns and Refunds

• Returns must be initiated within 30 days of purchase
• Products must be unopened and in original condition
• Refunds will be processed to the original payment method
• Shipping costs are non-refundable unless product is defective

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Amigo Drinks and protected by copyright and trademark laws.

8. Limitation of Liability

Amigo Drinks shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

9. Governing Law

These terms are governed by the laws of the jurisdiction where Amigo Drinks is incorporated, without regard to conflict of law principles.

10. Contact Information

For questions about these terms, contact us at:

Email: legal@amigodrinks.com
Phone: 1-800-AMIGO-DRINKS
Address: 123 Energy Boulevard, Innovation District, Energy City, EC 12345

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Refund Policy

Effective Date: March 1, 2024

1. Return Window

You have 30 days from the date of purchase to return eligible items for a full refund. The return period begins on the day you receive your order.

2. Eligible Items

• Unopened products in original packaging
• Items with intact seals and labels
• Products not past their expiration date
• Defective or damaged items (any condition)

3. Non-Eligible Items

• Opened or consumed products
• Items damaged by misuse or normal wear
• Products past their expiration date
• Custom or personalized orders

4. Return Process

1. Contact our customer service team at returns@amigodrinks.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely with original packaging
5. Ship using provided return label

5. Refund Processing

• Refunds are processed within 5-7 business days of receiving returned items
• Refunds are issued to the original payment method
• Processing time may vary by payment provider
• You will receive email confirmation when refund is processed

6. Return Shipping

• We provide prepaid return labels for defective items
• Customer is responsible for return shipping costs for non-defective items
• We recommend using trackable shipping methods
• Amigo Drinks is not responsible for lost return packages

7. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

8. Damaged or Defective Items

• Report damaged or defective items within 48 hours of delivery
• Provide photos of damaged items and packaging
• We will provide prepaid return shipping
• Full refund or replacement will be provided

9. Contact Us

For return and refund questions:

Email: returns@amigodrinks.com
Phone: 1-800-AMIGO-DRINKS
Hours: Monday-Friday 8AM-8PM EST